Ordering process is straight forward. I was able to find the part I needed on the main us volvo parts site, then look up the dealer/parts service company I wanted to order from. Placing the order through this service was simple, and I like that it makes sure the part will fit your vehicle by using a VIN number match. Received an email confirmation right away, with contact information and order number if I need it. I like being able to order the part I needed online, thank you :)